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Rank: Advanced Bloo Milk Member
Groups: Member
Joined: 12/23/2009
Posts: 1,399
Location: MD
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Just placed an order, mostly because they had Arden Lyn for $6. We'll see if I have any issues!
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Rank: Mandalorian Commander
Groups: Member
Joined: 9/28/2010
Posts: 28
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Lily_Wan wrote:So... After one week and three emails, I finally received a reply from T&T. The reply agreed that my order was switched with some-one else's. Thank you.  Then I received a new message from a polite employee named Candace. She apologised and attached a printable label so that I may return the parcel at no cost to me. Okay.  But when can I expect the items for which I paid?  Their next response was "soon" and, oh, btw, some of your order can not be filled now so we credited your card for those items.  This where they lost me. No option of waiting for those items, having them sent later/serparately, store credit, substitutions (which I would have done), etc. It was decided for me. I have had worse experiences and would not denigrate T&T. That said, I would consider their resolution to this issue somewhat substandard and I don't expect I'll buy from them again. Which figures were you trying to get from them? I just sold them a bunch of really good minis. At least one of every Sith Lord, Commandos, ad tons of Clone Wars. Maybe I can cut out the middle man ad sell directly to you. I'm about to sell T&T more minis. I have never ordered from them but have sold to them numerous times. Always takes a long time to get my cash, and they pay me through Pay Pal. Usually I'll send them a new list and say I won't send the minis until they pay me for the prior package.
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Rank: Advanced Bloo Milk Member
Groups: Member
Joined: 8/30/2008
Posts: 337
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Jarosa wrote:Lily_Wan wrote:So... After one week and three emails, I finally received a reply from T&T. The reply agreed that my order was switched with some-one else's. Thank you. Then I received a new message from a polite employee named Candace. She apologised and attached a printable label so that I may return the parcel at no cost to me. Okay. But when can I expect the items for which I paid? Their next response was "soon" and, oh, btw, some of your order can not be filled now so we credited your card for those items. This where they lost me. No option of waiting for those items, having them sent later/serparately, store credit, substitutions (which I would have done), etc. It was decided for me. I have had worse experiences and would not denigrate T&T. That said, I would consider their resolution to this issue somewhat substandard and I don't expect I'll buy from them again. Which figures were you trying to get from them? I just sold them a bunch of really good minis. At least one of every Sith Lord, Commandos, ad tons of Clone Wars. Maybe I can cut out the middle man ad sell directly to you. I'm about to sell T&T more minis. I have never ordered from them but have sold to them numerous times. Always takes a long time to get my cash, and they pay me through Pay Pal. Usually I'll send them a new list and say I won't send the minis until they pay me for the prior package. That doesn't sound very well either. They are a business and should be more prompt. They at least could give you a time frame.
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Rank: Advanced Bloo Milk Member
Groups: Member
Joined: 8/19/2010
Posts: 223
Location: Seattle
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I've purchased from Troll and Toad only a couple of times now, and my purchases have gone over pretty smoothly. They did screw up an order once - instead of a mouse droid, they sent along a R7. But they promptly refunded me the 7 bucks for the MSE and let me keep the R7 to boot. So while I guess you could say they've had a 50% failure rate on my orders, they were pretty quick to clean up the mess.
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Rank: Advanced Bloo Milk Member
Groups: Member
Joined: 1/10/2010
Posts: 1,153
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I just recieved my package from TnT. All minis present and accounted for. I have ordered from them perhaps 10 times now, and they have never messed mine up. It just takes a while to get it over to Europe, so I spend more time sitting by the door waiting for the postman than normal.
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Rank: Advanced Bloo Milk Member
Groups: Member
Joined: 8/26/2008
Posts: 937
Location: Phiadelphia, PA
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deadjim06 wrote:My problems with Troll and Toad is that every time I a order a bunch of minis they put them in the smallest box possible and the minis and their cards come to me bent, creased, and smashed. This has happened to me twice, so I'm never ordering anything from them ever again.   I dunno why but my favorite site still to this day for Mini's is CSI, i like there prices & never had a problem with any mix order & they are protected the cards in toploaders. 99cents shipping everytime when just ordering mini's, maps & boosters the shipping goes up a little but point is love that site.
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