Yeah, but no matter how it turns out he can still leave negative feedback.

ok thanks for your advice! I especially like TreebeardtheEnts’s suggestion, but I’m just afraid I could lose a lot of money if he opens a case and wins. So, from what im getting, there’s absoloutly NO chance I could lose, right? If someone tells me that I have an at least 95% chance of winning a possible case, then I guess ill use TreebeardtheEnts’s suggestion and offer no refund. But I don’t want to risk it if he could have an outside chance of winning and make me pay.
i actually wouldn't mind taking off about 0.5% of my feedback score b/c i'm never selling again. So just say that negative feedback isn’t really an issue. It’s the losing a lot of money in a case that im realy worried about.

There's no chance you could lose in a world that wasn't full of unreasonability. I too would be cautious about this, since the "customer is always right" BS might spring up.

I would message him telling him you lived up to the contract and that won't refund, and make sure you tell him that you will leave positive feedback as soon as he leaves some for you, since both of you deserve it according to the contract. If he refuses, or threatens to leave negative (or leaves negative, which would be feedback manipulation) that falls under feedback extortion: "A buyer threatens to leave negative or neutral Feedback, or low detailed seller ratings (DSRs) for you unless you provide goods or services not included in your original listing"

You provided everything in your listing. You should be fine.

ok i talked with an ebay representative (his name was glenn, nice guy ) he said pretty much the same things youve been saying. since it says no card in the description, i dont have to refund him. so here i go, taking a stand against the buyer, with treebeard's suggestion!

Not being much of an eBay seller, can't you protest negative feedback? IF the guy gives you negative feedback to spite his own fault, there should be recourse to protect the seller.

Stand your ground and make him accountable for his purchase. Take a step back and realize the eBay seller rating is just a statistic. Does anyone look negatively on someone with 99% rating vs 100%?

This guy is lucky he didn't buy from me. I would have explained things as Treebeard did and reinforced with Glenn. IF he still wasn't satisfied, I would offer to purchase the mini back. Considering he thought he bought a mini with a stat card for $8, then just a mini only should be worth $0.25 and I will not be paying for postage. Then I would have some choice ideas of what he could do with said $0.25.

I'm from the US and have had a few jobs in retail. Think of how stupid the average person is, and remember, 50% of the population is dumber than that.

Most managers of retail stores learned there job from a book vice rising up in the ranks. Therefore, the 'powers that be' have developed little to no people skills and cannot understand conflict. Hence, they avoid it by giving customers whatever they want. Additionally, the 'PC' pressure is such that this organization fear a lawsuit based on a presentation of some demographic to profess discrimination and unfair treatment. So a 'give them what they want in order to avoid larger costs' comes into effect. Pretty sad when it comes down to a fear of the law because of those who know how to massage the system.

I worked in a UPS Store and you'd have people come in to ship things that were ridiculous to ship, such as a case of soda, then get angry with us when we told them how expensive it would be to ship it. It's fragile, if it breaks it's going to destroy other packages around it, and it's all water, so it's dense and heavy.

You'd also have customers bring in fragile stuff that they're sure they've packed correctly. Like one lady who came in with a set of glasses, stuffed in a shoebox with only newspaper as padding. The box was packed so tightly that the corner couldn't even lay flat on one side. I could have dropped the box two feet onto the counter and shattered every glass in the package. I refused to ship the package as it was after explaining politely that it needed to be repacked. She left in a huff saying she'd take her business to another store. Good luck with that. If she did manage to find someplace to ship the package as it was, it was guaranteed to break in transit and be more trouble than it was worth.

It's not really that, mangers tend to give in simply because it's not cost effective to argue. If I'm arguing with a customer over how much I can take off of a display model for an hour, that's an hour's payroll down the drain where nothing gets done and no other customers in my department get helped. Sometimes it's better to cut the store's losses and give in, which I tend to be willing to do depending on the customer's attitude.

I tend to stand my ground however with the people who spout drivel like "the customer is always right" as 99.99% of the time they're entitlement [gender specific b-word] who believe that they are God's special snowflake and the world must dance to their every beck and call and how dare a lowly servant such as myself refuse to indulge their whims. I once fought one of those people over a 2 cent price difference simply because of their attitude. It was a satisfying victory.

I mean ofcourse IMO its the buyers fault for not reading the auction, he clearly just bidded & went to the next auction because its right out there to see easily if you read it. Also i mean what $9 for a Cade Skywalker BH, i mean comon i wouldnt even complain about that if i were the guy even without the card. I mean its harder these days well i know around me atleast for find actually Tourney's anymore & when i do play its just with friends & in my house so i wouldnt mind paying $9 for just a cade figure. Also im pretty sure if you make a Trade Tread saying you need a Cade Skywalker BH card someone has an extra to trade.

But i see your delima Shatter, your wondering is the $9 worth keeping & taking a chance of losing a case with paypal & ebay & getting bad feedback or just refund him & know your safe i guess.

I mean only you can really choose on the action i can only give my opinion & i would say honestly dont refund him. I would contact ebay & plead the case with them & see if theres really anything he can do,which i think you'll be fine. & with paypal if ebay says your good im pretty sure you'd be able to show paypal some kind of proof that it was a legit sale because if that were the case all you would have to do is buy stuff off people from ebay, then just say there was a problem & keep the item & get refunded so im pretty sure since you can link paypal accounts with ebay they are in the loop, thats just my opinion.